ABOUT SAWAN AND THIS PRIVACY POLICY

SAWAN is headquartered in the municipality of Cologny, Switzerland. In this Privacy Policy, we use the term SAWAN (as well as "we", "our", and "us") to refer to the headquarters of SAWAN, whose address is provided above.

Please take a moment to read these lines explaining how we collect, use, disclose, and transfer the personal information you provide to us on our website and other digital platforms when you visit our website, contact a SAWAN advisor by phone, or interact with us on social media platforms. When we offer our products for sale online or by phone, you must review the applicable Sales Terms, which govern the terms and conditions of any purchase made in this manner.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. In case of updates, we will publish the modifications on this Platform.

INFORMATION YOU PROVIDE AND HOW WE USE IT

We collect information about you as detailed below:

• To access certain areas of our Platform, you may need to register with our services. During the registration process, you will be asked to provide personal information about yourself (including your name, address, date of birth, email, and phone number). By entering your details in the required fields, you allow SAWAN to provide you with the selected services;

• When you purchase products online or by phone, we collect information such as details of your purchase and relevant billing information. Additionally, we will also collect personal information about you when you communicate with us (e.g., if you contact us with a question about one of our products or services), or when you provide your details during a visit to the SAWAN boutique. Please note that calls may occasionally be recorded for security, training, and improvement purposes;

• If you choose to interact with SAWAN via a social media platform or another third-party service, we will collect the information you provide to us through that platform.

We will use the information we collect from you to:

• Manage and respond to repair requests, as well as provide after-sales services;

• Manage accounts and records;

• Process your inquiries and requests;

• Send service-related communications, including order confirmations and administrative messages;

• Identify products and services that we believe may interest you, based on your information such as purchase history and previous interactions with us;

• Send you marketing communications (including emails and social media audience targeting) about us;

• Conduct market research as part of our continuous improvement of the services we provide to our customers;

• Conduct solvency checks, prevent fraud and other prohibited or illegal activities, as well as in our efforts to maintain the security of our Platform; and

• Understand the use of our Platform so that we can constantly improve the services of our Platform and other offerings.

SHARING YOUR INFORMATION

We do not rent, sell, or share your personal information with other non-affiliated individuals or companies except in the following circumstances:

• We will disclose your personal information to any law enforcement agency, court, regulator, government authority, or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of any third party.

PROTECTION OF YOUR INFORMATION

We want you to use our Platform with confidence, and we are committed to protecting the personal information we collect. We limit access to your personal information to employees who reasonably need access to it, so they can provide you with products or services or perform their professional duties.

RETENTION OF YOUR INFORMATION

We retain your information only for as long as necessary for our purposes, including to protect us in case of disputes (for example, information related to a contract with you will be retained for the duration of the contract and up to ten years after its termination). After this period, it will be deleted or, in some cases, anonymized.

CONTACT US

If you have any questions or comments about this Privacy Policy or privacy-related matters in general, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any marketing communication emails.

If you have questions about this Privacy Policy or how your information may be processed, please contact: